Return & Replacement Policy

We strive to deliver the correct products in perfect condition. However, in case you receive a missing or wrong product, please read the policy below carefully.

Missing / Wrong Product Claims

Any claim related to missing items or wrong products must be supported with a proper unboxing video.

• The unboxing video must be recorded at the time of first opening the package

• The video should clearly show:

  • The sealed package

  • Opening of the box

  • Complete unboxing of all items received

⚠️ Claims without an unboxing video will not be accepted.

How to Raise a Claim

Please email us within 3 days of delivery with the following mandatory details:

1. Clear images of all sides of the packaging box, including the shipping label

2. Clear images of the wrong or missing product received

3. Unboxing video (mandatory)

Failure to provide the above information within 3 days will result in rejection of the claim.

Refund / Replacement Process

• Once we receive all required details, our team will investigate the issue

• Refund or replacement will be initiated only after successful verification

• The decision of refund or replacement will be at our sole discretion

Important Notes

• Claims raised after 3 days of delivery will not be entertained

• Unboxing video is compulsory for all missing or wrong product claims

For any assistance, please contact our support team via email (support@gkartaccessories.in)